Perfect Helpdesk
A multi-language full management system
for support tickets that includes a knowledge base and
SLA (Service Level Agreement) measurement tools.
SLA represents the time to resolve a ticket.
perfecthelpdesk
PERFECT HELPDESK is a system that helps you communicate with your customers or visitors in an organized way through support tickets.
The tickets are emails that have a ticket tracking number attached for each topic the customer is opening.
The platform can work with registered and/or non-registered users, can track tickets, and measure SLA for each ticket (Service Level Agreement, the time until a ticket is closed by system administrators or customers).
The platform has a large collection of ready-made, canned messages, system email templates, and ticket email templates, that help you automate your interaction with your customers.
tickets management
system settings
You can easily set, the way your customers will access the system, public (without registration) or private (with registration), your internal users' groups to whom the email messages are forwarded (could be departments for example), the way you assign the customers' tickets to system users (manual or automatic), and many color themes for the platform interface.
tickets settings
Set ticket priorities with the corresponding SLA time, ticket status (Assigned, Unassigned, Close, Solved, Replied, Forwarded, etc), and the message types.
knowledge base
why knowledge base
The knowledge base is very useful to deflect ticket opening. A well-done database will help users to solve their problems by themselves without opening new tickets that can overload your people. The knowledge base itself is a collection of articles and Youtube videos presented in a tree structure organized by topic categories.
